Q: Where is my order?

A: If your order has not arrived by the estimated delivery date, we’re here to help. Check if you have received a message, e-mail or delivery card from the courier. If you were not available at the time of delivery you may need to re-schedule with the courier. Please check your spam folder if you have not received an email.
If you cannot locate your package or have not received a tracking number yet, please use Contact Page in main menu.


Q: Do you notify me when my order ships?

A: Yes, you will receive an email shipping confirmation that include tracking number (if available) and courier details. IF YOU DONOT receive an order confimation email, check you spam folder first. If its not in there then your order didn't process successfully OR you entered the wrong email. Just contact us and we'll help.


Q: How long do I have to return an item?

A: If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 14 calendar days of receipt of item(s)


Q: Will my original postage costs be refunded?

A: Postage costs will only be refunded if your product is damaged or faulty


Q: Are Custom Taxes or fees included in the price of our products?

A: Custom Taxes (if applicable) are not included in the price of our products as they may vary from country to country.
We suggest that you inform yourself about it before purchasing or simply send us your inquiry and we will be happy to help. 
Custom or Import Charges are not applicable for the UK.


Q: What payment methods do you accept?

A: We accept payment from debit or credit cards - American Express, Mastercard, Maestro, Cirrus, as well as payments made by PayPal.


Q: I'm having an issue with the way my product works - what can I do?

Our tech support team is happy to answer any questions. Please e-mail us at futlexdirect@gmail.com. A member of our technical support staff will be back in touch within one business day.